Help Centre / F.A.Q.

Browse F.A.Q. Topics

• CUSTOMER CARE5
• ORDERS18
• PRODUCTS1
• SUBSCRIPTIONS2

CUSTOMER CARE

• How can I contact Paul Arvin Customer Care by email?

  Click here to reach P.A Customer Care by email. Please allow 1-2 business days for a response. You can also send a mail directly to info@paularvin.com

• What are your Customer Care hours?

  Paul Arvin Customer Care can be reached by the chat during the hours below: Monday-Friday: 10am - 8pm GTM Saturday and Sunday: 10:30am - 7pm GTM

ORDERS

• How do I place an order online?

  Paul Arvin has plenty of great products to order on our website! You can search by keyword or style number from the homepage, or browse through our product categories listed on the top of the site. Once you have chosen the product(s) you would like to order, add the item(s) to your shopping bag by clicking the “Add To Bag” button. At this point, you can either continue shopping or click “Checkout” to proceed with the checkout process. At any time during your shopping experience, you can view your shopping bag by clicking the link in the top right corner. Once you are ready to checkout and have proceeded to the shopping bag, you will need to choose the shipping country (if different than the EU). When you’re ready, you can proceed to checkout or complete the process with PayPal. During the checkout process, you will need to enter your shipping, billing (if different than shipping), and payment information. You will also be able to indicate if this order is shipping as a gift. Once you place the order, you will receive an order confirmation number along with an email to confirm your purchase. Please allow 1-2 business days for processing and you will receive a shipment confirmation email once the order ships.

• My order is not processing. What do I do?

  If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists. (more…)

• What is your shipping policy?

  The shipping cut-off time is 3pm GMT. Orders placed after 3pm GMT will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped. Deliveries occur Monday - Friday. To learn more about our shipping methods and delivery times, please write us on the chat.

• What forms of payment do you accept?

  Paul Arvin accepts PayPal. Credit cards received by PayPal are all international, issued by American Express, Discover, VISA or MasterCard..

• Can I track the shipment of my order?

  Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number. You can also check the status of your order by visiting our Order Status page

• Can I change or cancel my order?

  Paul Arvin is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.

• How do I return an item from my order?

  We hope you enjoy your Paul Arvin online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of purchase for a full refund. Please note that purchases made during sales, clearance or other promotional periods must be returned within 14 days of date of receipt. All merchandise must be in new and unused condition and accompanied by the original receipt for us to accept the return. Refunds will be provided to the same account you used to pay for the item. Your items must be returned by mail to: (more…)

• What is your policy on order quantity limits?

  In a one-month period, guests may purchase no more than: 5 of the same SKU (item) 10 items in a single transaction 20 items (totaled over all transactions in a 30-day period). (more…)

PRODUCTS

• How can I care for my Paul Arvin leather product?

  Paul Arvin leather products are designed and crafted of the finest materials available. To maintain the appearance of your Paul Arvin leather product we recommend the following: Treat the item with care, and limit exposure to direct heat and sunlight. Keep this item dry, and avoid damp or wet surfaces. Care should be taken when using this product, as color transfer can occur. Do not use any chemical cleaners to care for this product.

SUBSCRIPTIONS

• How do I sign up to receive promotional emails?

  Signing up for Paul Arvin emails is easy. Click to sign up and be the first to hear about our latest styles and offers.

• How can I find out how Paul Arvin will use and protect my personal information?

  For more information Paul Arvin's privacy practices, please visit the Privacy Policy page