My order is not processing. What do I do?

If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.

If you continue to face issues placing your order, please contact our Customer Care department at +34 620 933 683 between 10am — 8pm (GMT), Monday through Friday or between 10:30am — 7pm (GMT) Saturday, and one of our Customer Care representatives will be glad to assist you.  You can always write us in the web chat and we will respond in the shortest possible time.